Frequently Asked Questions
Everything you need to know about our premium Hungarian delicacies.
Where are your products sourced from?
All our products are sourced directly from award-winning family farms and artisanal producers across Hungary, ensuring authentic flavor and the highest quality.
How do you ship chilled or perishable items?
Perishable goods like Mangalica charcuterie are shipped in insulated packaging with ice packs to maintain the correct temperature during transit.
What are your shipping rates and delivery times?
We offer standard and express shipping options. Most orders are processed within 24 hours, with UK delivery typically taking 1-3 working days.
Do you offer international shipping?
Yes, we ship our non-perishable Hungarian pantry staples and wines to various international destinations. Shipping costs are calculated at checkout based on weight and location.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if an item arrives damaged or incorrect, please contact us within 48 hours for a replacement or refund.
Are your products suitable for specific dietary requirements?
We offer a wide range of gluten-free, dairy-free, and vegan options. Please check the 'Dietary Information' section on each product page for specific details.